Privacy Policy

Last updated: January 2025

1. Introduction

At Myticket, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to book events and experiences in Oman.

2. Information We Collect

2.1 Personal Information: When you create an account or make a booking, we collect your name, email address, phone number, and any other information you provide.

2.2 Payment Information: We collect payment details necessary to process your transactions. Payment information is securely handled by our PCI-DSS compliant payment processor.

2.3 Usage Data: We automatically collect information about how you interact with our platform, including pages visited, search queries, and booking history.

2.4 Device Information: We collect information about the device you use, including IP address, browser type, operating system, and device identifiers.

3. How We Use Your Information

We use your information for the following purposes:

Process and manage your bookings and transactions
Send booking confirmations, updates, and reminders
Provide customer support and respond to inquiries
Improve our platform and personalize your experience
Send promotional communications (with your consent)
Prevent fraud and ensure platform security

4. How We Share Your Information

We may share your information with:

Event organizers and experience providers to fulfill your bookings
Payment processors to handle transactions securely
Service providers who assist in operating our platform
Law enforcement when required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

SSL/TLS encryption for data in transit
PCI-DSS compliant payment processing
Strict access controls and authentication
Regular security audits and monitoring

6. Your Rights

You have the following rights regarding your personal information:

Access and receive a copy of your data
Request correction of inaccurate information
Request deletion of your personal data
Opt out of marketing communications
Request data portability where applicable

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. These include:

Essential cookies required for platform functionality
Functional cookies to remember your preferences
Analytics cookies to understand usage patterns

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Booking records are retained for 7 years for legal and accounting purposes.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@myticket.om

Address: Salalah, Dhofar, Sultanate of Oman

10. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our platform and updating the 'Last Updated' date.

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